Appointments

MAKING AN APPOINTMENT

As per the latest GP Contractual changes from Monday 13th October 2025 we are now trailing a total triage booking system.

For all appointments please visit Contact us about your request online to submit a request an appointment online, this will reviewed and triaged by a member of our clinical team.

If you are unable to use online services, please don’t worry, you can still call us on 01527 555600 at 8:30am Monday to Friday and a member of our team will assist you.

Our reception team are experienced health care navigators who will ask you a range of questions to ensure you are directed to the most appropriate clinician or service.

We have a range on clinicians available including GP’s , Nurses, Physicians Associates, Health Care Assistants and Musculoskeletal Specialist. You can find out more information about the times we should be open and how you can contact us here – NHS England » You and your general practice

You can find out more about how and why we use patient triage tools here- NHS England – Patient Triage in General Practice

Unfortunately we no longer have faxing facilities however we are now able to accept non-urgent emails direct from patients at bridgesurgery.prescriptions@nhs.net

PHONE LINES
Our phone lines open at
8.30am – 1.00pm and 2.00pm – 6.30pm
​
CONSULTING TIMES
appointments with GP’s and Nursing Staff are available

08:30 am – 1:00 pm and 2:00 pm – 5:30 pm
Monday to Friday

Non-urgent advice: URGENT SAME DAY APPOINTMENTS

For same day urgent appointments please visit Contact us about your request online to submit a request online, this will reviewed and triaged by a member of our clinical team within 24hrs/ 1 working day.

If you are unable to use online services please don’t worry you can still call the surgery on 01527 555600 at 8:30am Mon- Fri and Press option 1 for emergencies

or visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6pm*

Non-urgent advice: ROUTINE APPOINTMENTS

To request a routine appointment within the next 14 days:

You can request an appointment online via our online patient triage service by clicking  I have a health problem and submitting a “I have a health problem” form

This will be read by a member of the Admin team within 2 working days and forwarded to the relevant Healthcare Professional.

You can use your NHS account to book a screening test or vaccination

Alternatively, if you have no access to the internet please phone us on 01527 555600 , Monday to Friday at 8:30am


When you get in touch, we’ll ask what you need help with including a brief description of your symptoms
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you

Non-urgent advice: HOME VISITS

If you feel you require a home visit please visit Contact us about your request online to submit a request online, this will reviewed and triaged by a member of our clinical team within 24hrs/ 1 working day. call the surgery on 01527 555600 at 8:30am Mon-Fri we will book you in for an initial telephone appointment with one of our GP’s who will make arrangements with you directly for a home visit.

If you or a member of your family are our patient and a resident at a care home and require an appointment please contact the home directly to arrange a review by our community frailty team.

Non-urgent advice: OUT OF HOURS

If you require help with a health problem outside the surgery opening hours please use the GP out of hours service.
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
In case of a life-threatening emergency, please dial 999.

Non-urgent advice: Cancel an Appointment

The practice follows a strict non-attendance policy.  We ask you to attend appointments on time or give adequate notice of cancellation. We have several ways that you can cancel your appointment.

You can:

Attend the surgery and speak to a member of the reception team.

Call us on 01527 555600 to use our automated check and cancel service or speak to a member of our reception team to cancel your appointment alternatively

use Online Serivces or

cancel your appointment via the link in your text message reminder


Please note if you fail to attend your appointment without notifying us we will write to you to make you aware of our policy.*