DONT MISS OUT!!!
there is still time to get your full vac please call or ask at reception to book in for yours now book by the 1st of march 2020 to stay covered this season
on the 30/01/2020 we will launch a new system you can use to check your symptoms and submit forms to us.
It’s available online through a link on the homepage of our practice website or via patientaccess.com. All you need to do is click the link and it’ll take you to an online form where you outline your symptoms. You’ll then receive access to tailored and clinically approved articles and videos which will help you self-manage your condition.
The forms are sent directly and securely to us at the practice so we can check your answers and assess whether you need a face-to-face appointment with the GP or not and if not, we’ll give you the advice you need on what to do next.
The forms are tailored to you and they’ve all been approved by clinicians so the advice you get is really accurate and helpful.
You can fill in the forms at any time, day or night, so it means you have round the clock access to the information you need to manage your conditions.
It’s really simple to use, you can just follow the link from our website and the forms are clear and easy to understand.
2019/2020 FLU CLINICS! HAVE NOW BEEN SCHDULED STARTING FROM SEPEMTBER 24TH IF YOU ARE ELIGIABLE THIS YEAR YOU WILL RECEIVE NOTIFICATION VIA SMS TEXT MESSAGE OR POST
PLEASE CALL THE SURGERY ON 01527 555600 TO BOOK YOUR FLU JAB
PLEASE BE ADVISED CLINIC TIMES MAY VARY FROM PREVIOUS YEARS DUE TO PATIENT FEEDBACK AND STAFFING REQUIREMENTS
Why do I need my flu jab?
Influenza viruses are constantly changing. The flu
vaccine is reviewed each year and updated as needed, to keep up with changing viruses and help protect you against any new strains. You are entitled to a free flu vaccine in surgery if you are:
65 years old or over
Have long term medical conditions, such as asthma or diabetes
Are the main carer for an at risk individual, whose welfare may be at risk?
KINGFISHER PRIMARY CARE NETWORK
WHAT IS A PCN?
PRIMARY CARE NETWORKS (PCN'S)
A group of healthcare professionals coming together to support community services to deliver the best care to patients. All general practices were required to be in a network by June 2019. This is funded by the Redditch & Bromsgrove Clinical Commissioning Group (CCG). The network will build upon the work done by the Kingfisher Neighbourhood Team which includes input from; GPs, pharmacists, district nurses, community health professionals such as physiotherapists and occupational therapists, joined by social care and the voluntary sector. The Kingfisher Team has a community matron – Helen Abdullah. Helen is an Advanced Nurse Practitioner with many years of experience specialising in respiratory management. Helen assesses complex patients who are identified by a multi disciplinary team for management in the community. Helen has had significant success in reducing the number of emergency admissions for these patients by signposting to appropriate community services, improving confidence with self help and ensuring timely interventions when needed.
The Kingfisher PCN is made up of six local Redditch Practices: Maple View Medical Practice, St Stephen’s Surgery, The Bridge Surgery, The Dow Surgery, Hillview Surgery and Elgar House surgery.
The networks will provide the structure and funding for services to be developed locally, in response to the needs of the patients they serve.
This short NHS England animation explains the concept of PCNs and how this new way of working enables health and other services to work together to provide better access for patients: https://youtu.be/W19DtEsc8Ys
In addition to the Pharmacist employed by your surgery, who deals in-house with medication queries; the Kingfisher Team has appointed a Pharmacist who will jointly work with all six practices. Your local PCN Pharmacist is called Waseem Munir. Waseem will be doing a number of projects for the PCN Practices centered around safety in prescribing. As part of his role he may contact you regarding your medication to ask questions.
SUMMARY CARE RECORD
Your summary care record on the secure NHS Spine and may be accessed if you are urgently admitted to hospital. The core basic record includes: Allergies and adverse reactions to medication, Current repeat medication, Last 12 months of acute medication, and the last 6 months of discontinued repeat medication. You can ask your surgery to extend this information and create an Enriched Summary Care Record which will also include: Reason for medication, significant medical history (past and present),Communication preferences End of life care information and Immunisations. Please ask your surgery if you would like to consent to an enriched record being shared with the hospital in the event of an emergency.
Significant procedures (past and present), Anticipatory care information – such as information about the management of long term conditions, if you fall ill, or pass the virus on to them.
Are you aware that you can register for access to online appointments, repeat prescription requests and your medical record? Please enquire about this at your surgery.
All of the Kingfisher PCN Surgeries offer Social Prescribing in partnership with the Worcestershire Association of Carers. Social Prescribing aims to target the non-medical issues that may contribute to a poor sense of well being. Problems such as loneliness, isolation, lack of exercise, financial pressures and complex social issues are helped by signposting people to a variety of public and voluntary organizations specializing in the area involved. Ask your GP Surgery Receptionist for more information.
As of 31.07.2019 the NHS has decommissioned use of fax machines therefore we are no longer able to send and receive messages via FAX, all pharmacies have been notified and given information for alternative means of contact
for further information please call the surgery on 01527 555600 and press option *5*
Please be aware that due to both legal and contractual requirements all temporary residents must present to the practice with photo identification. if you don't not have any photo identification we suggest you attend an alternative service sure as out of hours GP, minor injuries department of emergency department
New Phone Systems Go live 2019
As of Tuesday 6th of March 2019.. we are upgrading our telephone system please bare with us whilst we go live as this may be a very busy time with on the job training for all staff there may be some delays.
WE ARE HERE FOR YOU FOR LONGER
Across Redditch and Bromsgrove General Practices are working together to provide further appointments with GPs and Nurses on evenings and weekends . These can be accessed via the HUB and booked through your usual practice. The Extended Access HUB is currently held at a central location and this will be St Stephens Surgery in Redditch. We will hold at least one extended access clinic each month for further details please ask at reception.
Please note we are currently experiencing some issues with our text message reminder service for the HUB appointments, if at the time of booking you are advised your appointment is at the HUB it will be held at St Stephens Surgery NOT The Bridge Surgery. Apologies for any inconvenience caused. We are working to improve this.
DO YOU THINK YOU MAY HAVE A UTI??
If you suspect that you have a urinary tract infection (UTI) this may not require a routine appointment with a GP as you can bring a sample into the surgery and hand in at reception before 12:00pm. A nurse will then test the urine and refer the result over to a doctor to review and issue a prescription if required.
NO SAMPLES WILL BE ACCEPTED AFTER 12:00PM